# FAQ | Frequently asked questions | Métal Union > Answers to the most common questions about buying and selling metals on MetalUnion: metals available, mill test certificates (MTC), packaging, shipping and accounts. - URL : https://metalunion.ca/en/faq - Langue : en-CA - Version française : https://metalunion.ca/faq.md ## Frequently asked questions. Answers to the most common questions about buying, selling and logistics. 10 answers #### Which metals can I buy on MetalUnion? Steel, stainless steel, bronze, brass, titanium, copper and more, as new, used, offcut, surplus or discounted stock. #### Do you accept scrap metal? No. MetalUnion does not handle any scrap metal. #### How do I request a quote? Write to rfq@metalunion.ca or use the contact form. We will get back to you quickly. #### How do I list an item for sale? Log in to metalunion.app from a computer, open the Sell menu and fill in the listing page. The mill test certificate (MTC) is required. Questions? Call us at 819-448-3498. #### Is the mill test certificate (MTC) required? Yes. The MTC and heat number are required to validate the sale. #### What happens once my lot is listed? Your items are visible in your customer account. As soon as a sale closes, you receive all the order details by email. We organize shipping: all you have to do is prepare the material for pickup. #### How should I prepare and pack my products? Follow our packaging standard: metal fully covered, no play inside the container, pallets strong enough with at least 1/4 in (7 mm) of margin. The details are on the Platform page. #### Who handles shipping? MetalUnion organizes pickup and delivery. [Areas and lead times to specify] #### Is signing up free? [To confirm: free, commission or subscription.] #### I forgot my password. Use the “Forgot password” link on the metalunion.app login page. ### Didn’t find it? Our team answers your questions about buying, selling and logistics. [Write to us](https://metalunion.ca/en/contact#formulaire) [819-448-3486](tel:+18194483486) --- Métal Union · rfq@metalunion.ca · +18194483486 · +18194483498 · https://metalunion.ca